Roobet Privacy Policy – Canada

What Data We Collect

Roobet collects personal data that is necessary to provide a secure and compliant gambling service. This includes:

• Identity data – full name, date of birth, government-issued ID details.
• Contact data – email address, phone number, and residential address.
• Financial data – payment method details used for deposits and withdrawals.
• Technical data – IP address, browser type, device identifiers, and session logs.
• Behavioural data – gameplay history, wagering activity, and account preferences.
• Communications data – messages submitted to customer support.

We collect only the data required to fulfil our legal obligations, provide our services, and improve your experience.

Cookies & Tracking Technologies

roobets-ca.com uses cookies and similar tracking technologies to enhance site functionality and analyse user behaviour. Cookies we use fall into the following categories:

You can manage cookie preferences through your browser settings or via our on-site cookie consent tool. Disabling essential cookies may affect site functionality.

Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity – to register your account and provide gambling services.
• Legal obligation – to comply with KYC, AML, and Canadian gambling regulations.
• Legitimate interests – to detect fraud, ensure platform security, and improve services.
• Consent – for marketing communications and non-essential cookies, where you have opted in.

You may withdraw consent for marketing communications at any time by using the unsubscribe link in any email or contacting our support team.

Data Retention

Roobet retains personal data only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods are as follows:

• Account and identity data – retained for the duration of the account relationship plus a minimum of five years post-closure, as required by AML regulations.
• Financial transaction records – retained for a minimum of seven years.
• Support communications – retained for up to three years.
• Technical and analytical logs – retained for up to 24 months.

After the applicable retention period, data is securely deleted or anonymised.

Data Sharing & Third Parties

Roobet does not sell personal data. We may share data with trusted third parties only in the following circumstances:

• Payment processors and banking partners required to facilitate transactions.
• Identity verification and KYC service providers.
• Regulatory and law enforcement authorities when legally required.
• Analytics and fraud prevention technology providers operating under strict data processing agreements.

All third-party partners are contractually obligated to process data in compliance with applicable privacy law.

Your Privacy Rights

As a Canadian user, you have the following rights regarding your personal data:

1. Right of access – request a copy of the personal data we hold about you.
2. Right to rectification – ask us to correct inaccurate or incomplete information.
3. Right to erasure – request deletion of your data, subject to legal retention obligations.
4. Right to restrict processing – ask us to limit how we use your data in certain circumstances.
5. Right to data portability – receive your data in a structured, machine-readable format.
6. Right to object – object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, submit a written request to our privacy team via the roobets-ca.com help centre.

Security Measures & Contact

Roobet employs industry-standard security measures to protect your personal data, including SSL encryption, access controls, and regular security audits. Despite these precautions, no online transmission is entirely risk-free; we encourage you to use a strong, unique password and enable two-factor authentication on your account. For privacy-related enquiries, please contact our Data Protection Officer through the official roobets-ca.com support channel. We aim to respond to all substantive privacy requests within 30 days.